Concerns, Complaints, & Greviances
Have a concern? We’re here to help.
Before reaching out, take a moment to review this guide to find the best place to start. Following the appropriate communication path helps connect you with the people who can best address your concern and helps us work toward a resolution as quickly as possible.
If your concern is not resolved informally, you may choose to proceed with the formal complaint process listed below.
Formal Grievance Process
Grievances Process Overview
Argyle ISD has adopted grievance processes for the purpose of resolving employee, student/parent, and public concerns as expeditiously and efficiently as possible. Student/parent complaints are processed through Board Policy FNG; employee complaints are processed through Board Policy DGBA; and complaints by members of the public are processed through Board Policy GF. Grievances are administrative proceedings and are not trial proceedings. The rules of evidence used in trial proceedings are not applicable to grievance hearings.
Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level. The District believes it is typically in the best interest of everyone involved to informally resolve concerns, if possible. Before filing a grievance, and pursuant to Board Policy, the District strongly encourages each individual to attempt to resolve his or her concerns with the appropriate teacher, principal, or other campus/district administrator who has the authority to address the concerns. Please keep in mind that any applicable timelines for filing a grievance are not affected by an attempt at informal resolution. Complaints that are not timely filed will be dismissed as untimely.
If an informal resolution is unsuccessful or not appropriate in a particular circumstance, the process outlined below should be used to file a grievance in Argyle ISD. Please note that Argyle ISD has assigned a Grievance Coordinator to help facilitate the grievance process. If you have any questions, please contact the Grievance Coordinator at christopher.daniel@argyleisd.com.
Please note that adjustments will be made to the grievance process when policies are updated that reflect the additional requirements of Senate Bill 12. Additionally, the Texas Education Agency has provided a resource to help navigate the local grievance process.
It's important to note that, as per board policy, the term "Days" refers to calendar days unless stated otherwise. When calculating timelines under this policy, the day a document is filed is considered "day zero," and the following calendar day is deemed "day one." We appreciate your cooperation in adhering to these guidelines as we work towards ensuring a supportive and effective learning environment for all.
Additionally, pursuant to HB 2, school districts are required to provide notice of grievances filed against an employee to that employee, along with sufficient opportunity for the employee to submit a written response. Therefore, the grievance form and all supporting documents will be made available to the employee(s) named in the grievance. The employee(s) will be given the opportunity to review these materials and provide a written response, which will be included in the official grievance record.
Grievance Steps
Please note that the steps outlined below are an overview of the process only. Please review the applicable policy for the full details of the grievance process.
Step 1
Step 1: Determine which Argyle ISD grievance policy is applicable to your complaint, make sure your complaint is appropriately addressed by that policy, and that you are familiar with all requirements of that policy:
- If you are an employee complaining about an employment matter, Board Policy DGBA (LOCAL) applies.
- If you are an Argyle ISD student or a parent/guardian of an Argyle ISD student complaining about a student matter, Board Policy FNG (LOCAL) applies.
- If you are a member of the community (or otherwise do not fit into either of the above two categories) with a complaint related to Argyle ISD, Board Policy GF (LOCAL) applies.
Step 2
Step 3
Step 3: Submit the Grievance/Complaint form to the Grievance Coordinator within 10 District business days of the date of the incident forming the basis for the complaint as follows:
- Scan and e-mail the form to christopher.daniel@argyleisd.com;
- Submit the form in person to the Argyle ISD Administrative Building, 6701 Canyon Falls Dr., Flower Mound, TX 76226;
- Mail the form to Christopher Daniel, Argyle ISD Administrative Building, 6701 Canyon Falls Dr., Flower Mound, TX 76226.
Step 4
Step 4: A Level One grievance hearing officer will contact you to schedule a Level One hearing. At this hearing, you will have the opportunity to fully explain your concerns and submit to the Level One hearing officer any documents you think should be considered in making a determination.
Please note that the individual bringing forth the grievance is responsible for providing sufficient information to support the allegations being made. The Level One hearing officer will submit a written response to the concerns within ten (10) District business days of the Level One hearing.
Step 5
Step 5: If you are not satisfied with the Level One hearing officer’s decision, you may file a Level Two appeal within ten (10) District business days of the date you received the written response:
You may submit the Grievance/Complaint Form to christopher.daniel@argyleisd.com in any of the same manners outlined at Level One above.
Step 6
Step 6: A Level Two hearing officer will contact you to schedule a Level Two hearing. At this hearing, you may fully explain your concerns to the Level Two hearing officer; however, please note that you may not make any new complaints or enter any new information that was not submitted at Level One. The Level Two hearing officer will submit a written response to your concerns within ten (10) District business days of the hearing.
Step 7
Step 7: If you are not satisfied with the Level Two hearing officer’s decision, you may file a Level Three appeal within ten (10) District business days of the date you received the Level Two written response:
You may submit the Grievance/Complaint Form to christopher.daniel@argyleisd.com in any of the same manners outlined at Level One above.
Step 8
Step 8: The Grievance Coordinator will notify the Grievant of the date when the Level Three appeal will be heard by the Board of Trustees. Level Three hearings are scheduled when a quorum of the Board is available to hear the complaint. Typically, a called board meeting will occur prior to the next regularly scheduled Board meeting. However, the complaint may be heard at a later date, depending on timing and other matters before the Board. The procedures for the Level Three hearing will be provided to the Grievant and responding Administrator prior to the hearing. Once the Board has made a determination at the Level Three hearing, the Argyle ISD grievance process is concluded.