Complaints/Grievances

At Argyle ISD, we encourage parents, guardians, and students to utilize the AISD parent complaint process to address any issues, concerns, or problems they may encounter. This approach ensures a prompt investigation and resolution of issues in a direct manner.

Our District prioritizes resolving issues informally as the initial step in the complaint process. However, if the complainant remains dissatisfied after discussing their concerns with the appropriate individual, they retain the option to initiate the formal grievance process at any time.

It's important to note that, as per board policy, the term "Days" refers to District business days unless stated otherwise. When calculating timelines under this policy, the day a document is filed is considered "day zero," and the following business day is deemed "day one." We appreciate your cooperation in adhering to these guidelines as we work towards ensuring a supportive and effective learning environment for all.

Informal Process
Formal Process

Informal Process

STEP 1: Directly contact the involved school staff member

The primary step in addressing concerns is for parents/guardians to directly communicate with the relevant school personnel (e.g., teacher, coach, sponsor, administrator).

Most concerns can be effectively resolved through a face-to-face meeting or email exchange.

If the concern remains unresolved or if there is no response within 48 hours, proceed to Step 2.

Either party may request the presence of an administrator during this interaction.

STEP 2: Contact campus administration

The next step in addressing informal complaints is to escalate the matter to the campus administrator if a parent/guardian/student feels the issue has not been adequately resolved by the teacher, coach, or sponsor.

Contact the principal's office via telephone or email directly to the campus principal. In some cases, the principal may refer you to an assistant principal for further assistance.

Campus administrators oversee the day-to-day operations of the school, and concerns regarding operations should be directed to the campus principal or assistant principal.

For unresolved athletic concerns involving high school athletes, direct communication with the coach should be followed by contacting Athletic Director Coach Todd Rodgers.

If the concern remains unresolved or if there is no response at this level, proceed to Step 3.

STEP 3: Contact a District Administrative Team Member

STEP 4: File a Formal Complaint/Grievance

If you have gone through the previous informal steps of problem solving and have not received a satisfactory resolution, you may then move to the formal grievance process detailed in Board Policy FNG (local / legal).

This process requires notification via a Level I Complaint form. This form requires identification of the specific remedy being sought.

To read more about the Formal Complaint process, please see the tab at the top of this page labeled "Formal Process".

Formal Process

LEVEL I

Complaint at the campus level received within 15 days of the incident.
Campus will schedule a conference with the complainant within 10 days or as mutually agreed by both the parent/guardian and the district.
Begins with the lowest level of administrator able to grant the requested resolution. This may be an assistant principal or the principal of the campus.
Provide a written response in writing to the complainant within 10 days of the Level I conference.

LEVEL II

Level I decisions may be appealed to the next level supervisor able to address the remedy. Contact Chris Daniel, Deputy Superintendent . All questions and/or Level II paperwork can be emailed to him.
Appeals must be filed within 10 days of receipt of the Level I decision.
A conference will be set within 10 days of receipt of the Appeal of Level I Grievance or as mutually agreed by both the parent/guardian and the district.
All information will be limited to Level I issues and desired resolution.
A Level II decision shall be provided within 10 days after the Level II hearing.
If you are still not satisfied with the decision from your Level II Hearing, you may appeal the Level II decision to a Level III.

LEVEL III

Level II decisions may be appealed to the Board of Trustees.
A Level II appeal form (requested by a parent from campus or Superintendent) must be received within 10 days of the receipt of the Level II decision using the Level II Appeal Form.
The time date and location of the Level III hearing will be provided to the complainant by the office of the Superintendent.

For FNG Grievance/Complaint paperwork, please contact Deputy Superintendent Christopher Daniel, or call the Central Adminstration building directly at 940-464-7241

In This Section